18 Mar
Westminster Hall
Stations: Step-free Access

The Westminster Hall debate focused on the crucial issue of step-free access at railway stations, covering the systemic challenges, past efforts, and potential improvements. Mr. Paul Kohler, representing the Liberal Democrats for Wimbledon, initiated the motion, stressing the importance of integrating accessibility into the UK's transportation system. He highlighted the discrepancy in journey numbers between disabled and non-disabled persons and the pressing need to improve railway accessibility, as only a quarter of stations are currently step-free.

1,254 incidents of lifts not in operation due to staffing issues, equating to 6,197 hours of downtime.

These statistics, from a Freedom of Information request, highlight the reliability issues faced by users dependent on step-free access.

2% of stations have level boarding between the train and platform.

This illustrates the broader accessibility challenge beyond just step-free access, affecting users' ability to board trains independently.

Throughout the debate, multiple members from both the Liberal Democrats and Labour parties supported Mr. Kohler, underscoring the multifaceted nature of the accessibility problem. They discussed the benefits of the Access for All program, its past accomplishments, but also its shortcomings, such as unfulfilled projects and funding mismanagement. The debate also touched on potential solutions, like revising regulations to include mandatory step-free access in new developments and ensuring proper maintenance of existing infrastructure.

Around 60 million people in the UK have a disability.

A staggering figure that underscores the broad impact of insufficient accessibility in public transport, affecting a quarter of the population.

Outcome

While the debate highlighted significant concerns regarding accessibility, no immediate commitments or new actions were promised by ministers. However, there was a strong consensus on the necessity for increased funding and a more rigorous implementation of the Access for All scheme to ensure a truly inclusive transport network.

Key Contributions

Peter DowdChair
Unknown

Managed the debate procedures and time allocation.

Mr Paul KohlerSpeaker initiating the motion
Liberal Democrats

Highlighted the critical need for step-free access in stations for disabled individuals and others with mobility issues.

Adam DanceSpeaker
Liberal Democrats

Pointed out accidents caused by lack of support staff at Yeovil stations and stressed the need for adequate staffing.

Andrew CooperSpeaker
Labour

Suggested that new rounds of Access for All applications be launched.

Wendy ChamberlainSpeaker
Liberal Democrats

Expressed concerns about Access for All fund decisions affecting Scottish stations due to its UK Government oversight.

Helen MorganSpeaker
Liberal Democrats

Noted that many projects were ready to launch under Access for All but were delayed due to funding issues.

Natasha IronsSpeaker
Labour

Shared local struggles with prolonged accessibility delays at prominent stations like East Croydon and advocated for delivering projects with local partnerships and logical planning.

Jim DicksonSpeaker
Labour

Illustrated the accessibility challenges at Swanscombe station, noting broader implications on local transport issues.

Claire YoungSpeaker
Liberal Democrats

Emphasized the importance of reliable maintenance for step-free access, particularly focusing on lift availability and operation.

Rachel TaylorSpeaker
Labour

Attempted to interject but did not continue due to time constraints.

Kate DeardenSpeaker
Labour

Reiterated the importance of inclusive transport that accommodates all individuals, including those with learning disabilities.

Original Transcript
Peter Dowd
in the Chair

I will call the Member in charge to move the motion, and I will then call the Minister to respond. There will not be an opportunity for the Member in charge to wind up, as is the convention for 30-minute debates. I exhort Members to think of what I just said a few moments ago.

I call Mr Paul Kohler to move the motion.

Mr Paul Kohler
Wimbledon
LD

I beg to move, That this House has considered step-free access at stations. It is a pleasure to serve under your chairship, Mr Dowd. We are here today to discuss an issue of great importance to many across the country.

No one could accuse this Government of dragging their feet on reform of our public transport system. With the Bus Services (No. 2) Bill en route to the Commons from the Lords, the rail reform consultation and the call for ideas on an integrated transport strategy, big steps are under way.

All that activity presents us with a real opportunity to put accessibility at the heart of our public transport system to deliver a network that will serve everyone—but the devil will be in the detail and it is incumbent on the Government to move on from lofty rhetoric to the hard reality of making our transport system accessible.

More than 60 million people in the UK have a disability, or around a quarter of the total population. Those living with a disability take 28% fewer journeys than those who do not—a telling indictment of our current provision.

There are issues on all forms of public transport, but arguably the greatest obstacles exist in rail services. According to a study by Transport for All, only 30% of disabled respondents said they used trains with confidence, and 10% said they do not use them at all.

There are many reasons for this, including overcrowded trains and inadequate toilet provision. However, the biggest issue remains the absence of step-free access.

Currently, only about a quarter of train stations are fully step-free from street to platform, making much of the rail network unusable for wheelchair users, and incredibly difficult for those with other mobility issues.

Adam Dance
Yeovil
LD

Constituents of mine with disabilities have had accidents at railway stations in Yeovil because of the lack of support staff and inaccessible systems for booking assistance. Does my hon.

Friend agree that Great Western Railway and other operators must be made to ensure that there is proper support staff at stations such as Yeovil Pen Mill and Yeovil Junction?

Andrew Cooper
Mid Cheshire
Lab

I congratulate the hon. Member on his work on the station in his constituency. In my constituency, Northwich station has been without a step-free crossing since 2013, when the barrow crossing was closed.

He will be aware that the Government have set out, as part of Great British Railways’ six objectives, that accessibility should be part of that. I am sure he welcomes that.

Does he agree with me that we need to see another round of Access for All applications while Great British Railways is being established, so that there can be a pipeline of work while that is going on?

Mr Kohler

Yes, indeed. Access for All stalled under the previous Government and we must give it new impetus. The hon. Member is absolutely correct.

Wendy Chamberlain
North East Fife
LD

I thank my hon. Friend for giving way and setting out the challenges. One of the challenges for me as a Scottish MP is the fact that the Scottish Government are responsible for nominating stations for Access for All, but it is a UK Government fund.

My own station of Leuchars for St Andrews is a huge challenge because of the vast numbers of people who come to visit St Andrews. I understand the Leader of the House said that the Minister was considering the future of the Access for All fund. Does ,y hon.

Friend agree that what we are hoping to hear this morning is a commitment to that fund?

Mr Kohler

I entirely agree with my hon. Friend. We absolutely need a commitment from the Government. That is what we are looking for today. Now where was I up to?

Helen Morgan
North Shropshire
LD
11:03

Will my hon. Friend give way?

Mr Kohler
11:03

Yes—that might be useful, while I look for my place.

Helen Morgan

I am grateful to my hon. Friend for allowing my intervention and for making such a great speech. Many stations, such as Whitchurch station in north Shropshire, are well advanced through the Access for All scheme, but funding has been pulled at the last minute.

Does he agree that there is a really good pipeline of work ready to go and ready to be built, and it would be great if the Government could reopen the scheme and get on with those that are ready to go?

Natasha Irons
Croydon East
Lab

I thank the hon. Member for securing the debate. East Croydon station in my constituency is the 21st most used station in Great Britain. It has a bridge that has been closed for 10 years, despite the use of local taxpayers’ money, national funding and developer funding.

We also have Norwood Junction station, which is the 79th busiest in the country and has no lift access at all.

Does he agree that this is not just about reinvigorating the Access for All scheme, but about ensuring that it is delivered consistently, that we create local partnerships and that what is delivered makes sense to the people who are impacted?

Mr Kohler

I agree entirely with the hon. Member. All those components have to come together. I must remember where I get to in my speech when I take an intervention.

In an answer to a written question, I have been informed that an internal review into the shortcomings in the scheme has been conducted but has not been released. I therefore ask the Government to commit to doing so today.

Many more stations have not even secured funding to begin the journey to step-free access. Stations in my constituency, including Malden Manor, South Merton and Morden South, are still waiting, with no prospect of anything happening any time soon.

There are also problems with the requirements that govern station modernisation. Believe it or not, it is not a given that step-free access will be incorporated in any new scheme.

The current regulations state that if development is taking place at a station that serves under 1,000 passengers a day and there is another step-free station within 50 km—yes, 50 km—no step-free access needs to be included in the scheme; rather, there needs just to be some form of provision to include it at a later date.

We all appreciate the need to spread developments across the network, but do the Government really think that 50 km is a practical distance to travel to use an accessible station?

Jim Dickson
Dartford
Lab

I thank the hon. Member for giving way—he might like to mark where he is in his speech. I pay tribute to him for his speech.

Swanscombe station, in my constituency, is not part of the Access for All programme at the moment, but it sits in a deep chalk cutting with no step-free access and with steep stairs, and is therefore completely inaccessible to local people.

The transport misery for residents is increased because the main road out of town, the A226 Galley Hill road, has collapsed and has been unusable for two years.

Does he agree that Access for All has not achieved its aim of ensuring that very many stations are accessible, and that far too many have lain outside the scheme for too long?

Claire Young
Thornbury and Yate
LD

Bristol Parkway is well used by people from my constituency, but those with mobility issues have faced lifts being out of action for weeks on end. Does my hon. Friend agree that not only do we need step-free access at stations, but it is vital that that access is reliable and properly maintained?

That should be a subject for regulation, too.

Mr Kohler

My hon. Friend makes a good point; I got to the point in my speech entitled “Lifts out of action”, so I will start that now—how prescient of her. The issue is not only the lack of step-free access. Even where there is provision, it is often unreliable.

It is clearly unacceptable that those who rely on step-free access to plan their journeys—based on the limited number of stations available—discover only on arrival that the lift is out of action.

The Office of Road and Rail found that there were more than 5,000 lift faults on the network from April to October last year—an increase of 9% on the same period the previous year. Furthermore, there has been a deeply concerning increase in the number of entrapments.

The number of entrapments went up by more than a fifth in the last six months, with almost 400 entrapment events from April to October 2024 and an increase of 42% on the number of entrapments of more than 75 minutes. The situation on the London underground last year was even more appalling.

Only 92 out of 272 London underground stations are step-free, but those are often out of action, not just from faults, but due to a lack of staffing.

A recent Lib Dem freedom of information request showed that there were 1,254 incidents last year, totalling 6,197 hours when the lifts were working perfectly well but train staff members were not there, meaning that those who rely on them cannot use the station.

Rachel Taylor
North Warwickshire and Bedworth
Lab

Will the hon. Member give way?

Peter Dowd
in the Chair

Order. Paul Kohler.

Mr Kohler

Wimbledon Park tube station in my constituency had the highest number of incidents, with the lifts not working on a shocking 132 occasions. That was not always the case; in 2015 there were only 65 occasions across the whole year.

Things deteriorated from that point, and in 2019 the Mayor of London told the London Assembly that he had been “clear with Transport for London…that these instances must be further reduced.” Sadly, that did not happen, and the situation has continued to deteriorate year on year.

I appreciate that it is primarily a matter for the Mayor, but will the Government please raise that issue with him? Time is short, so I will finish up, but we must note that lifts are by no means the only issue.

Even if individuals can reach the platform, boarding the train is often incredibly difficult, and 67% of station platforms are too narrow for wheelchair users to turn at the base of a ramp. It is estimated that just 2% of stations actually have level boarding between the train and the platform.

That is simply not good enough.

Lisa Smart
Hazel Grove
LD

My hon. Friend is laying out the case very clearly for more certainty about the future of Access for All funding, and the real, crying need for many of our communities to have level access to public transport.

Does he agree that stations such as Bredbury in my constituency, where a passenger can travel in one direction with level access but not in the other, are affecting people’s decisions about whether to take employment—making this a growth issue for our country, not just a fairness issue?

Mr Kohler

My hon. Friend has also shown how prescient she is, because I am about to reach that point in my conclusion. It is clear that the Government need to take urgent action on all this.

There is a desperate need to get our economy growing, and ensuring that our infrastructure is accessible should play a key part in that. We hear today that the Government are reviewing the benefits system to get more people back to work.

Surely they see that making public transport accessible is a crucial part of that endeavour. Accessibility is not just a good-to-have; it is vital to creating a more inclusive and productive country. I hope the Government are listening.

Kate Dearden
Halifax
Lab/Co-op
11:15

It is a pleasure to serve under your chairship, Mr Dowd. I begin by congratulating the hon. Member for Wimbledon (Mr Kohler) on securing this important debate on step-free access at stations. We all recognise how vital our transportation system is to the daily lives of millions across the country.

It is the backbone of our economy, connecting people to jobs, opportunities and essential services, while also enabling people to spend time with friends and family. Crucially, it is also about ensuring that everybody, regardless of their mobility, can access those same opportunities.

At a recent meeting hosted by a fantastic organisation based in my Halifax constituency called Lead the Way, which provides invaluable guidance and support to people with learning disabilities and to their families and carers, I had the opportunity to hear directly from constituents about the significant impacts that inaccessible travel can have on their lives.

As I said to those constituents, and I say to Members today, I absolutely share the passion for delivering transport infrastructure that is not only efficient, but inclusive.

The principle of step-free access at stations is a vital element in ensuring that we have a transport system that works for everyone. The Government’s ambition is to see everybody using our transport network with ease and confidence.

That means giving disabled people, older people and those with additional needs access to the services that many of us take for granted. Since 2006, the Access for All programme has been pivotal in advancing that goal.

Since launching, the programme has developed step-free, accessible routes at more than 260 stations, as well as smaller-scale improvements at more than 1,500 stations, including accessible toilets and improved customer information systems.

The Department has been clear that the need for step-free access at our stations is not just a matter of convenience, but a matter of fairness. That is why, since April 2024, 22 stations have been completed under the Access for All programme, with a further five due to be completed by April 2025.

Alison Bennett
Mid Sussex
LD
11:15

A constituent with mobility issues recently wrote to me about his concerns about Wivelsfield station in Burgess Hill. It was part of the Access for All scheme, but the money for improvements has yet to be forthcoming. It is another example of a station like that mentioned by my hon.

Friend the Member for Wimbledon (Mr Kohler), where one side of the platform is accessible but not the other. Will the Minister ask officials to look into what is happening at Wivelsfield station and write to my office with an update on progress?

Kate Dearden
11:16

I thank the hon. Member for her contribution, which has been noted and heard. I am just coming to an update on the Access for All programme. As I mentioned, 22 stations have been completed under the programme, with a further five due to be completed by April 2025.

That will be the highest number of stations completed in any single year since the programme began, but we know our work is far from done. Much of our rail network was designed in the Victorian era.

It was an impressive engineering achievement for its time, but it falls short of meeting the accessibility standards that 21st century passengers rightly expect. Today, only a fifth of stations across Great Britain offer step-free access to and between all platforms.

However, it is important to recognise the progress made, with 75% of journeys now passing through step-free stations, which is a significant improvement on 50% in 2005. I share hon. Members’ frustrations that changes have not happened at the pace people would like to see.

The Network Rail performance at the end of control period 6 was not good enough, with a number of projects late and over budget.

We have taken steps to rectify that, including restoring a strong national oversight team at National Rail, so that best practice between routes and regions can be shared.

Under the previous Government, 310 nominations were received from Network Rail, train operating companies and other strategic transport organisations for the next round of Access for All. Last year, a list of 50 stations selected for initial feasibility work was announced.

I am pleased to report that significant progress has been made with those studies. To date, 29 feasibility studies have been completed, with remaining studies on track for completion by the summer.

Helen Morgan
11:18

Will the Minister commit to those stations that have had their design and feasibility studies done? Some had commitments from the Minister in the previous Government, before the election was called. Can she commit to getting on with those stations?

It is extremely frustrating for residents in places such as Whitchurch, who thought they were getting Access for All but have had the rug pulled from under their feet.

Kate Dearden
11:19

We will continue to take the Access for All programme forward as fast as funds allow. We will write to her with any updates we can provide.

We are strongly committed to making the oldest railway in the world accessible to everybody and we will announce the stations progressing to design in the summer.

We remain committed to building on progress and Ministers are carefully considering the best approach for the Access for All programme in control period 7. The Department for Transport will provide updates to all stakeholders in due course.

Wendy Chamberlain
11:19

Can we get a timescale on that? It sounded like lots of warm words and commitment and passion, but, as my hon. Friend the Member for North Shropshire (Helen Morgan) said, there are now communities waiting with expectation. What timescale is the Department working to?

All content derived from official parliamentary records